System Integrations
Connect everyday tools through reliable data exchange, clear permissions, and fewer manual handoffs between teams.
Custom commerce AI built to keep every order moving.
Growing brands juggle product data, orders, and returns across disconnected channels. BackAI builds AI to synchronize records, route exceptions, and help your existing team keep customers informed and served.
commerce solutions
AI systems built for your daily commerce operations
Your team handles orders, catalogs, and returns across disconnected tools, documents, and conversations. We build AI that brings those records together, applies your rules, and prepares verified updates and exceptions for the people responsible.
Process orders with clarity
Turn orders, catalogs, and returns into structured records that follow your rules, flag missing information, and give operators a clear next action.
Connect commerce records across every channel
Connect commerce and fulfillment with the records your team needs, so completed work moves between systems without repetitive copying, checking, or manual re-entry.
Keep retailers responsible for final approvals
Give retailers a clear review queue with source records, exception details, and approval controls, while AI handles the repetitive preparation behind each important operational decision.
Operational visibility from intake to final approval.
Bring orders, catalogs, and returns into one connected workflow, with the context your retailers need to act. Trace every record from its original source through checks, exceptions, and approval. We connect commerce and fulfillment so information stays available where your team already works, and a missing detail becomes a visible task before it slows down the next person or creates avoidable rework.
Your retailers should spend time on customers and growth, with context at hand, while reliable systems prepare the records, checks, and routine updates around them.
BackAI Engineering
Built for results
Increase commerce capacity with AI built for operations
Measure the impact against your current order workload: time spent, records processed, exception rates, and operator capacity. Agree the baseline before development, then track how the live system changes everyday work across your commerce business.
- 100%
- Ownership of your custom source code and data
- 1
- Connected workflow across your business tools
- You
- Control approvals, exceptions, access rules, and every important operational decision
BackAI for commerce
Build around the work your retailers know
Start with the people doing the work, rather than a predefined software package. We map orders, catalogs, and returns, identify the handoffs that create delays, and translate your operating rules into a practical system. The scope includes integrations, exception handling, approval checkpoints, and team onboarding, with delivery decisions guided by the workflow your retailers need to run every day.
Control for commerce
Keep your retailers in control throughout
AI prepares orders, catalogs, and returns for review, with links to the original records and clear reasons for exceptions. Your retailers retain responsibility for customers and growth, while permissions and approval checkpoints define which routine actions the system can complete independently.
Connect your existing commerce systems
Connect Shopify, NetSuite, Gorgias with the records your workflow needs, using APIs and approved access. Keep orders and products synchronized across tools, so your retailers spend less time moving information and more time acting on it.
FAQs
Frequently asked questions
We begin with one workflow, your existing tools, and the people responsible for the outcome. Together, we map incoming records, business rules, approvals, and exceptions. The system then handles repetitive processing while your team reviews decisions. Before deployment, we validate it against representative records with your operations team and agree how to measure time saved, accuracy, and operational capacity.
Yes. We build around the tools your team already uses, rather than asking you to move everything elsewhere. Integration depends on available APIs, database access, permissions, and the specific records your workflow needs to exchange in production.
Your team does. We define approval points and exception queues before launch. AI prepares the work; authorized operators review changes and decide which actions the system can complete.
Access follows the existing roles, permissions, and retention requirements agreed with your business. We map data movement, limit unnecessary access, and keep traceable records of system actions. Security requirements are reviewed before connecting production tools or processing sensitive information.
You own the custom source code and business data. We hand over documentation, access, and operating guidance so your team can maintain and extend the system.
Client Stories
See how custom systems changed everyday operations across manufacturing, property, and travel businesses.
Industry Workflows
Explore practical AI applications built around the distinct operational needs of different industries.